User Manual & Help Center 📘

🔍 How to Find a Home

1

Map & List View Toggle

Wether you want a list or a map, we got you covered. Toggle the view in the top right of the search results to see properties exactly where you want them.

2

Watch MapleShorts

Short on time? Watch vertical property tours in MapleShorts to get a real feel for the space before you visit.

3

Verified Access

Some landlords require 🛡️ Verified Access. If a listing is locked, simply apply for verification in your "My Page" dashboard to unlock it.

🛡️ For Landlords: Trust Badges

1

Why Verify?

Unverified listings carry a "⚠️ Unverified Owner" warning. To build trust and remove this warning, you must prove ownership.

2

2-Step Verification

Go to "Get Verified" and select "Landlord". You will need:
1. Government ID (Passport/DL)
2. Land Title Deed (Official Property Ownership Document)
*We verify that the name on the ID matches the Land Title. This confirms ownership documents, not personal character.

✏️ How to Post an Ad

1

Click "Post Ad"

Click the "Post Ad" button in the top navigation bar. It's available on every page.

2

Fill in Details

Enter the rent price, size, and amenities. You can upload up to 5 photos. If you don't have photos, don't worry—a safe placeholder will be used.

3

Secure Payment

Pay the small listing fee securely via credit card. Your ad goes live instantly across Canada.

⏳ Status & Validity Rules

🛡️

Verified Status (6 Months)

Boost your trust by 3x. Upload ID/License once, and enjoy verified access for 6 months. Admin reviews usually take less than 24 hours.

💰

Listing Renewal ($10 CAD)

Listings are live for 30 days. To maintain fresh data, you must renew expired listings from your dashboard. Renewal fee helps us keep the platform high-quality.

💬

In-app Messaging

Check your "My Page" inbox for inquiries. Direct messaging ensures your privacy while keeping all communication in one place.

🛡️ Safety & Policies

MapleHomes is committed to a safe rental environment. We verify reported listings daily.

Need More Help?

Our support team is available 24/7 to assist you.